Refunds

The guides, tools, glossary, forms reference and web practice bank are free. There is no checkout on this website, no subscription and no account charge, so there is nothing here to refund. What stays free permanently is listed on the pricing page.

The app is free to download and free to try. Premium is a single one-time purchase of $59.99 in the US, shown in your own currency at the store, and it never renews. There is no subscription to cancel.

Apple and Google process every purchase made in the mobile app, which means they, not us, issue those refunds. We cannot reverse a charge we never received.

• App Store: request a refund at reportaproblem.apple.com, signed in with the Apple Account that bought it.
• Google Play: open your order history in the Play Store and choose Request a refund.

Both stores decide refunds under their own policies, and both usually look more favourably on a request made soon after purchase. If a refund is refused and you think the app itself is at fault, write to us through the support page. We will help you make the case to the store, and if something in the app is broken we would rather fix it than leave you stuck with it.

If you bought Premium and cannot see it, that is usually a restore rather than a refund. Settings, then Restore Purchase, signed in to the same account and the same store account, brings it back. The support page covers this in full.

Premium can also be bought in the browser study app at app.passcaliforniarealestate.com. Web purchases are sold and processed by Paddle.com Market Ltd, which acts as our authorized reseller and merchant of record for those orders. Paddle handles payment, tax, invoicing, billing support and refunds under its own buyer terms, and Paddle appears as the seller on your receipt and card statement.

Paddle may consider discretionary refund requests made within 14 days of the transaction. Submitting a request does not guarantee a refund, and nothing here affects your statutory rights. To ask, use the link in your Paddle receipt email, or visit paddle.net and choose the refund option. Paddle's refund policy sets out how it decides.

One purchase unlocks Premium on your phone and in the browser study app, as long as you sign in to the same Pass California account. If Premium is missing in one of them, check the account before asking for a refund. If an approved refund or a chargeback reverses a purchase, from Paddle, Apple or Google, the Premium it granted is removed from that account. The free tier stays.

California DRE application and examination fees are paid to the state, not to Pass California, and DRE states that those fees are nonrefundable. Our licensing guide explains the current amounts and links to the official fee schedule.